Health Care Quality Assurance: Emergency Department of a Tertiary Care Hospital

Background: Measuring healthcare quality and improving patient satisfaction have become increasingly prevalent, especially among healthcare providers and purchasers of healthcare. The aim of this study was; to evaluate the various aspects of quality assurance in Emergency Department, to evaluate patient satisfaction with emergency care, and to determine associated factors with patient satisfaction. Methods: Factors influencing healthcare professionals & patients perception regarding Quality Assurance in E.D. were identified using questionnaire survey in B.P.S. Medical College & Hospitals of the Sonipat district, Haryana. Results: A total of 80 patients & 20 healthcare professionals were enrolled. The most patientreported problems were about physical facilities. Variables associated with greater satisfaction with ED care were physical facilities as 21% of patients were dissatisfied and 23.3% were of no opinion. 20% Healthcare professionals rated physical facilities to be insufficient and 16 % were of no opinion. The highest level of quality was integrated in documentation procedures. 83% of patients were satisfied with the overall quality of E.D. while 83% of healthcare professionals rated that quality is incorporated in overall functioning of Emergency Department Conclusion: The research project highlighted the perception about the quality factors as perceived by patients and their attendants. The patients who were admitted through the INTERNATIONAL JOURNAL OF ADVANCED RESEARCH IN MANAGEMENT (IJARM) ISSN 0976 6324 (Print) ISSN 0976 6332 (Online) Volume 5, Issue 1, JanuaryFebruary (2014), pp. 31-41 © IAEME: www.iaeme.com/ijarm.asp Journal Impact Factor (2013): 4.7271 (Calculated by GISI) www.jifactor.com IJARM